Leveraging AI with authenticity — Brian Podolak // Vocodia
- Part 1Conversational AI Revolution for Call Centers — Brian Podolak // Vocodia
- Part 2Disrupting traditional sales teams — Brian Podolak // Vocodia
- Part 3 Leveraging AI with authenticity — Brian Podolak // Vocodia
Show Notes
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02:28AI and authentic customer experiencesAI is meant to be used as a tool to augment processes. So its still up to sales and customer support teams to foster authentic customer experiences.
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03:36Areas for improvement in customer serviceBusinesses are still struggling with long hold times because of short staffing. Before implementing AI as a business solution, its best to consult AI companies.
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04:58Ensuring that AI models are fed enough dataFor companies trying to implement an AI solution, its best to keep the data relevant to the task at hand.
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07:30Training AI on nuances in communicationAI models are trained to operate in different industries, regions, and languages.
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09:12Applications for AI and associated costsIn the case of abandoned shopping carts, AI can send follow-up emails. And they can conduct mass messaging in terms of emergency response. Costs vary based on integration.
Quotes
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"AI technology does not replace an entire sales organization. It doesn't replace an entire customer service organization. What it's going to do is augment the process." -Brian Podolak, Vocodia, CEO & Co-Founder
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"AI implementation isnt something to jump into. You want to talk to somebody like Vocodia where they can understand all of your needs before implementing it." -Brian Podolak, Vocodia, CEO & Co-Founder
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"For anybody trying to implement an AI solution, try to strip away anything that's not needed to keep it on point." -Brian Podolak, Vocodia, CEO & Co-Founder
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"In the lab, in a perfect condition, when asking DISA a question or speaking to it, our average response time is the 20th of a blink of an eye." -Brian Podolak, Vocodia, CEO & Co-Founder
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"Is the AI ever wrong? Absolutely, 100%. But it's important for it to learn from that mistake and not make the same mistake twice." -Brian Podolak, Vocodia, CEO & Co-Founder
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"AI models are trained for different verticals, different regions, and even different languages." -Brian Podolak, Vocodia, CEO & Co-Founder
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"AI costs range from as low as $2,500 to $100,000. It really depends on the different integrations that it has to do." -Brian Podolak, Vocodia, CEO & Co-Founder
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"Vocodias common install and setup fee is at the $15,000 mark. We don't charge it until a client is up running, tested it, and accepts it." -Brian Podolak, Vocodia, CEO & Co-Founder
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"Many of these emergency response centers get overwhelmed with phone calls. Even if AI could only handle 10%-20% of them, think of how much less of a demand that puts on the center." -Brian Podolak, Vocodia, CEO & Co-Founder
- Part 1Conversational AI Revolution for Call Centers — Brian Podolak // Vocodia
- Part 2Disrupting traditional sales teams — Brian Podolak // Vocodia
- Part 3 Leveraging AI with authenticity — Brian Podolak // Vocodia
Up Next:
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Part 1Conversational AI Revolution for Call Centers — Brian Podolak // Vocodia
Brian Podolak, Vocodia CEO and Co-Founder, talks about innovative forms of communicating with your prospects and customers. From IVRs to call-routing systems, call centers have been taking advantage of advanced technology for decades. With increasing customer expectations and staffing issues, they’re once again turning to technology for solutions. Today, Brian discusses the conversational AI revolution for call centers.
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Part 2Disrupting traditional sales teams — Brian Podolak // Vocodia
Vocodia CEO and Co-Founder, Brian Podolak continues discussions about innovative forms of communicating with prospects and customers. In addition to customer support, AI is helping marketing teams to collect more customer data. Now, companies are using AI to boost revenue generation. Today Brian looks into how AI is disrupting traditional sales teams.
Play Podcast -
Part 3Leveraging AI with authenticity — Brian Podolak // Vocodia
Co-Founder and CEO at Vociodia, Brain Podolak, wraps up discussions on innovative forms of communicating with prospects and customers. Numerous studies suggest that AI-driven customer service interactions are gaining traction with customers. However, many consumers have been left feeling misunderstood and frustrated. Today, Brian talks about leveraging AI with authenticity.
