Conversational AI Revolution for Call Centers — Brian Podolak // Vocodia

Quotes

• "Vocodia is trying to make sure that our clients customers don't call an airline and have a 3 or 4 hour hold time. They can get help right away." -Brian Podolak, Vocodia, CEO & Co-Founder

• "Filling out a lead form means you're interested in a product or service. You dont want to wait 3-4 days for a callback." -Brian Podolak, Vocodia, CEO & Co-Founder

• "The great thing about DISA is we can scale from 5 virtual agents on the phone to 500 in minutes, and back down again, to ensure customers are being helped right away." -Brian Podolak, Vocodia, CEO & Co-Founder

• "You must have a phone switch to handle the calls that connect to an AI. You have to make sure you don't have latency so you have a 3-5 second pause in between the conversation." -Brian Podolak, Vocodia, CEO & Co-Founder

• "From the first 30 days compared to six months later, DISAs like an employee that just started at your job. A year later, theyll be knowledgeable about the job." -Brian Podolak, Vocodia, CEO & Co-Founder

• "When training Sales or CS staff or your customer service staff, managements biggest pet peeve is being asked the same thing 5 times. Train DISA once, then you can scale hundreds of agents." -Brian Podolak, Vocodia, CEO & Co-Founder

• "AI models, just like humans, need to be trained, and they need to have data train them." -Brian Podolak, Vocodia, CEO & Co-Founder

• "Instead of having to get all the scripts written, we can use the recordings of agents to help speed up the training of AI models." -Brian Podolak, Vocodia, CEO & Co-Founder

• "You must have neural voices, a knowledge base of data, and agent recordings for any AI implementation to be successful." -Brian Podolak, Vocodia, CEO & Co-Founder

• "Taking those 3 months of calls that it usually takes a Sales rep to get comfortable, using recordings, and pushing it into the brain, we've turned that 3 month cycle into hours." -Brian Podolak, Vocodia, CEO & Co-Founder

• "Companies are always talking about what the customers wants and needs are, but nobody's talking to the clients. Let's use DISA as a survey tool to engage that client and get some good feedback." -Brian Podolak, Vocodia, CEO & Co-Founder

• "Now we can automate by creating different campaigns with AI to handle customer retention and have humans concentrating on getting the new sales in." -Brian Podolak, Vocodia, CEO & Co-Founder

• "With AI, we can expand the services we offer to each client. We're able to do this much quicker, cheaper, and more efficiently than ever before." -Brian Podolak, Vocodia, CEO & Co-Founder

• "There's a lot of things on the compliance side that our technology is great for. It's never going to go off script. So your compliance department has a lot less work." -Brian Podolak, Vocodia, CEO & Co-Founder

• "If you have a 100 reps on the phone, you may end up having four or five compliance and QA people that you just don't need anymore." -Brian Podolak, Vocodia, CEO & Co-Founder