Disrupting traditional sales teams — Brian Podolak // Vocodia

Show Notes

• 02:32
  Using AI to drive sales

  Using internal and external data, AI is able to quickly respond to leads at the right time, thus increasing conversions.
• 04:21
  AI callback turnaround time

  It varies by client. Callbacks can happen at a time convenient to the customer. Theres also the option of an instant callback and customers can contact support through their browsers.
• 06:05
  How consumers are responding to AI customer support

  Virtual agents are humanized to better connect with customers. Its important for customers to be able to request a human agent. Virtual agents generally have less escalation calls.
• 07:23
  AI and the sales funnel

  AI is able to do the complete sales process. Then it can follow-up after delivery to ensure customer satisfaction with the product or service received.
• 08:32
  AI in B2B sales

  AI is used for appointment setting, cold calls, and gauging prospective customer interest. Once interest is determined, leads are handed off to a human for follow-up.
• 09:22
  Live agent availability

  Virtual agents will only reach out to prospective customers when human agents are available. It is built this way to avoid long hold times for customers.
• 11:05
  What happens when AI transfers to sales

  They hand off the prospect to sales, providing all the data gathering during the interaction. Data can also be pulled from the CRM to create a customer profile for the sales rep to use.
• 12:04
  AI integration with other platforms

  AI allows you to test what types of communication customers are most responsive to. Using that data, AI can determine whether a customer would prefer a text versus a phone call.