Every Surface Is A Channel Now

Physical products and packaging are unmeasured marketing channels. Benjamin Claeys is founder and CEO of QR TIGER, a QR code platform, and he explains how the 2027 GS1 Sunrise shifts barcodes to QR codes that connect shoppers to product pages. He covers dynamic QR codes that track scan location, time, and language, and why conversions matter more than scan counts. He also explains how a clear call to action lifts scans 70 to 80%, and how separate codes per placement allow A/B testing.
About the speaker

Benjamin Claeys

QR TIGER

 - QR TIGER

Benjamin Claeys is CEO at QR TIGER

  • Part 1 Every Surface Is A Channel Now

Episode Chapters

  • 02:06: Choosing Which Surfaces Qualify

    A surface only works as a marketing cha el when there is a good reason to interact with it in that moment, such as a menu or review request at a table versus a billboard seen at highway speed. Context should drive placement, not the mere ability to add a code.

  • 03:29: Digital Menus and Upsells

    Early resistance to sca ing menus gave way to appreciation for faster ordering, more efficient restaurant operations, and upsell potential, while a waiter still provides the personal touch. The shift felt jarring mainly because people dislike changing familiar habits.

  • 05:49: Where QR Codes Fit Best

    Products, restaurants, retail, and printed media offer the strongest opportunities, from feedback and loyalty to Wi-Fi access. A sporting goods retailer shows how sca ing in-store items can link physical shopping with e-commerce delivery.

  • 08:32: Products as the Biggest Opportunity

    Replacing traditional barcodes with sca able codes lets each product deliver recipes, sourcing details, pairing ideas, and later upsells. This is expected to become the largest new QR market in the coming years.

  • 09:46: Creative and Guerrilla Campaigns

    Standout examples include a drone show forming a giant code, an album-promoting mural with an AR experience, and a sun-shadow code that drove off-peak store traffic. A cheap street-paper stunt proved that low-budget guerrilla tactics can be just as effective.

  • 12:49: Static Versus Dynamic Tracking

    Dynamic codes route through a short URL, revealing where, when, and what people scan and enabling instant personalization such as language. Scans alone are a weak measure, since conversions against the campaign goal matter far more.

  • 14:33: QR Scans Versus Web Clicks

    Sca ing and clicking are similar in function, but a scan needs relevance, trust, and a strong incentive because it moves someone from the physical world online. Campaigns need extra steps to earn that effort.

  • 16:36: Why People Stop and Scan

    A bare code does not prompt action; a clear call to action can lift scans by 70 to 80%. Prominent placement matters too, and the code deserves the same importance as a logo.

  • 17:58: Branding and Usable Design

    Matching colors and surrounding visuals to the brand builds trust, but the code must remain recognizable, properly sized, and high in contrast. Pastel shades and heavily stylized designs can hurt sca ing, especially in dark settings.

  • 20:06: Landing Pages That Convert

    Pages need to load quickly, work on mobile, and deliver the promised offer immediately with minimal form fields. Many failed campaigns trace back to a poor post-scan experience rather than the code itself.

  • 21:35: Generational Comfort With Sca ing

    Younger audiences grew up sca ing and the pandemic familiarized older groups, yet many people are still not tech savvy. Experiences should be simple enough for the least technical user.

  • 23:27: Putting QR Phishing in Perspective

    Phishing risk centers on payment situations, and it is harder to scale than email because each scan is one person at a time. Checking the domain, watching for stickers over codes, and being wary of bank detail requests offer protection.

  • 25:41: Coordinating Multi-Cha el Campaigns

    Using separate codes for each placement reveals which media perform best, and editable destinations allow A/B testing of fu els. Scans resemble email open rates, so downstream conversions are the metric that counts.

  • 27:59: Realistic Scan Rate Benchmarks

    Expected engagement ranges from about 1% for billboards and 1 to 4% for newspaper ads to 4 to 10% for direct mail, 5 to 15% for products, and 40 to 60% in restaurants. Rates are measured against total reach, not just people who engage.

  • n

    29:55: Making Sense of Thousands of Codes

    An AI chatbot can answer questions about scans by location, time, and product across huge code inventories. This replaces the manual work of reviewing each code individually.

  • n

    31:36: How QR Platforms Make Money

    Static codes are free, so revenue comes from automation, tracking, analytics, management, and enterprise needs like compliance and security. Hospitals, banks, and universities each require different capabilities.

  • n

    33:41: Market Size and Growth Drivers

    The market is projected to grow from roughly $15.2 billion to $30 billion by 2030, with payments making up much of it. AI-driven code creation through co ected assistants and the barcode transition are the main forces behind continued growth.

  • 35:04: Why Barcodes Are Being Replaced

    QR codes still carry the serial number for logistics while opening a product page on a phone for compliance data, expiry details, and marketing content. Sunrise 2027 is when retailers are expected to have sca ers that read them.

  • 36:46: Who Sets the Standard

    A global standards body with national chapters drives the change, eliminating the need for separate barcode and QR code on packaging. For marketers, every existing product becomes a cha el at almost no added cost.

  • 37:44: Preparing for Sunrise 2027

    Major brands already use these codes, so marketers should plan campaigns and customer experiences now rather than waiting. Product codes give brands a cha el they control, unlike platforms owned by Google or Facebook.

  • 38:52: Context-Aware Product Scans

    Traditional sca ers extract the serial number from the URL, while a phone opens the full page behind it. This makes it possible to deliver different experiences, such as pricing in store and reordering at home.

  • 39:53: Lightning Round: NFC Versus QR

    The two technologies complement each other, as a festival wristband tap for payments paired with a scan to check balance and top up. QR won broad adoption through easy printing and versatility.

  • 41:54: Architecture Lessons for Tech Leadership

    Designing skyscrapers built skills in coordinating engineers and creatives, staying organized, and maintaining a vision. A multidisciplinary mindset carries over into ru ing a technology company, as does the importance of building in the right order.

  • 44:22: Getting Kids Offline

    Encouraging hands-on creation with a 3D printer and outdoor hikes helps pull children toward the physical world. Time-boxed screen sessions with a clear begi ing and end offer another approach.

  • 46:24: Worst QR Code Mistakes

    The worst executions combine tiny codes on package backs, no call to action, light colors, and desktop landing pages. Placing codes where nobody pays attention, like bathroom stall doors, is another misstep.

Episode Summary

  • Introduction

    There are over a billion QR codes in the world today, and the number is about to jump. GS1, the body that governs product barcodes, is replacing the traditional barcode with QR codes under an initiative called Sunrise 2027. Benjamin Claeys, founder and CEO of QR TIGER, has spent three years working with GS1 on that transition while building a dynamic QR platform used across retail, hospitality, healthcare, and education. His argument is simple: packaging, shelves, menus, and print are becoming measurable marketing cha els that brands fully control, and most marketers are not ready.
  • Why Sunrise 2027 Turns Every Product Into a Cha el

    The GS1 Digital Link QR code does two jobs at once. A store sca er extracts the serial number embedded in the URL, so logistics and checkout work exactly as they did with a barcode. A shopper's phone opens the full URL instead, landing on a product page with sourcing details, recipes, compliance information, or related items to upsell. Claeys sees this as the biggest new QR market of the next several years, and he notes it costs brands nothing beyond placing the code correctly. His point that stuck with me: "It's not Google that controls your cha el. It's not a Facebook that controls that cha el. It's you."
  • Context Decides Which Surfaces Deserve a Code

    Claeys pushes back on the idea that every surface should carry a QR code just because it can. The test is whether a specific person has a good reason to interact with that surface at that moment. A restaurant table passes. A highway billboard does not, since asking a driver to pull out a phone creates a safety problem rather than a touchpoint. His favorite retail example is Decathlon, where shoppers scan items in-store, add them to a cart, and have everything shipped home within a day. That is retail and e-commerce co ected through a single scan, not a gimmick.
  • Why People Actually Stop and Scan

    The most common mistake Claeys sees is assuming a QR code alone drives action. A code is a cluster of dots that communicates nothing on its own. A call to action next to it, such as "scan for a discount" or "scan to see the video," lifts scan rates by 70 to 80 percent in his data. Placement matters just as much, which is why he argues a QR code deserves logo-level real estate on the front of a package rather than a corner on the back.
  • Design and Landing Page Basics

    Light branding helps because it signals trust, but heavily stylized AI-generated codes often stop reading as QR codes at all. Pastel colors and low contrast fail in dim environments. On the landing side, the page has to load fast, be built for mobile, and deliver exactly what the call to action promised. If the goal is a lead, ask for one email field, not fifteen. Claeys has watched campaigns fail on a desktop-only landing page and then blamed the code.
  • Measuring Beyond the Scan

    Static codes are just links. Dynamic codes route through a short redirect that captures location, time, device language, and campaign signals, and can serve different experiences based on that data. Claeys cautions that scans are the equivalent of an email open rate: "A QR code is nothing else than a digital door." Conversion downstream is the real metric. For benchmarks, he cited roughly 1 to 4 percent scan rates for print ads, 4 to 10 percent for direct mail, 5 to 15 percent for products, 40 to 60 percent for restaurant menus, and about 1 percent for billboards.
  • Ru ing Multi-Surface Campaigns

    Use a distinct dynamic code for each placement so you can compare billboard, packaging, print, and TV performance. Because the destination URL is editable after printing, you can A/B test fu els mid-campaign or trial a hundred posters and double down on the locations that scan. For brands managing thousands of codes across SKUs and cities, QR TIGER built an AI assistant that answers natural-language questions about scan data instead of forcing someone to open each code individually.
  • Conclusion

    Sunrise 2027 is already underway, and larger brands are shipping GS1-powered codes today. The playbook Claeys laid out is practical: put codes only where context justifies a scan, pair every code with a clear call to action and prominent placement, build mobile-first landing pages that deliver on the promise, and measure conversions rather than scans. The brands that treat their packaging as an owned cha el now will have the data and the habits in place when every product on every shelf becomes sca able.
  • Part 1 Every Surface Is A Channel Now
About the speaker

Benjamin Claeys

QR TIGER

 - QR TIGER

Benjamin Claeys is CEO at QR TIGER

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    Part 1Every Surface Is A Channel Now

    Physical products and packaging are unmeasured marketing channels. Benjamin Claeys is founder and CEO of QR TIGER, a QR code platform, and he explains how the 2027 GS1 Sunrise shifts barcodes to QR codes that connect shoppers to product pages. He covers dynamic QR codes that track scan location, time, and language, and why conversions matter more than scan counts. He also explains how a clear call to action lifts scans 70 to 80%, and how separate codes per placement allow A/B testing.