The value of Emotional Intelligence — Phil Johnson // Master of Business Leadership Inc.
Phil Johnson
Master of Business Leadership Inc.
- Part 1Mastering business leadership — Phil Johnson // Master of Business Leadership Inc.
- Part 2 The value of Emotional Intelligence — Phil Johnson // Master of Business Leadership Inc.
Show Notes
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02:38Defining emotional intelligenceEmotional intelligence comes from confronting and moving past anxiety-inducing situations. The desire to overcome the fear must be greater than the fear itself.
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03:49Cultivating emotional intelligenceEmotional intelligence works with intellectual intelligence, to create good results. People willing to leave their comfort zones for personal growth can achieve emotional intelligence.
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06:40Using emotional intelligence to build better customer relationshipsCustomer relationships with your brand will deepen as you focus more on serving them. They will begin to treat you like a trusted advisor.
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08:06Building the practice of emotional intelligence to improve customer serviceUse the anxiety that comes with change for your emotional development. That development will enable you to be better at serving your customers.a
Quotes
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"Emotional intelligence is the ability to feel the anxiety and fear that changing innovation creates in us, and move through it towards the vision of our desired results." -Phil Johnson, Founder & CEO, MBL
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"If you look at an iceberg, the 1/10 sticking out of the water would be our intellectual intelligence. 9/10 under the water is our emotional intelligence." -Phil Johnson, Founder & CEO, MBL
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"It doesn't take more effort to go from day 29-30 than it does to go from day 1-2. It's a process of becoming more conscious as we develop our emotional intelligence and become more inspirational leaders." -Phil Johnson, Founder & CEO, MBL
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"When you become more interested in serving your customers, they begin to treat you more like a trusted advisor and the relationship deepens." -Phil Johnson, Founder & CEO, MBL
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"When you're not trying to serve the customer, your business will generate a fraction of what it could be generating, if you were developing your emotional intelligence." -Phil Johnson, Founder & CEO, MBL
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"The emotional intelligence industry is going to become a multi trillion dollar industry." -Phil Johnson, Founder & CEO, MBL
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"We're only conscious 3%-5% of the time. Otherwise, we rely on our unconscious habits to determine our results. Leaving our comfort zone helps us to create habits that can lead to better results." -Phil Johnson, Founder & CEO, MBLa
- Part 1Mastering business leadership — Phil Johnson // Master of Business Leadership Inc.
- Part 2 The value of Emotional Intelligence — Phil Johnson // Master of Business Leadership Inc.
Up Next:
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Part 1Mastering business leadership — Phil Johnson // Master of Business Leadership Inc.
Founder and CEO of Master of Business Leadership Inc., Phil Johnson, talks about what it takes to be a great marketing leader. Leadership can make or break a business. Good leaders empower their teams to thrive, while toxic ones can inhibit growth. Today, Phil discusses mastering business leadership.
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Part 2The value of Emotional Intelligence — Phil Johnson // Master of Business Leadership Inc.
Founder and CEO of Master of Business Leadership Inc., Phil Johnson, wraps up his thoughts on what it takes to be a great marketing leader. Being an effective leader goes beyond motivating people to work harder. Like your customers, it is about building the level of trust they have for you. Today, Phil discusses the value of emotional intelligence.
