Is Rev Ops a thing for marketers? — Doug Bell // LeanData

Doug Bell, LeanData CMO, discusses the rise of CROs and the importance of rev ops to marketers. Rev Ops connects the data between sales, marketing, customer success to make sure people are operating efficiently. Does this function truly unify the organization’s operations, or is it simply wishful thinking? Today, Doug talks about RevOps’s potential for marketers
About the speaker

Doug Bell

LeanData

 - LeanData

Doug is CMO at LeanData

Show Notes

  • 02:58
    The potential of RevOps for organizations and marketing
    The RevOps function is responsible for unifying processes, people, and automation, to produce a singular view. Companies can better scrutinize the organization of their tech stacks.
  • 04:24
    Stages of maturity in RevOps
    In the first stage, marketing, sales, and CX ops are all separate functions under the same manager. For stage two, the people arent siloed, but the tech stacks remain separate.
  • 06:47
    How companies are integrating their tech stacks for RevOps
    Many companies have recognized that there's a lack of an integration layer, in terms of their tech stacks. As a result, they are turning to workflow engines to accommodate integration.
  • 07:55
    Leveraging RevOps to increase tech stack ROI
    Companies looking to get more from their tech stack investments are turning to RevOps for integration. Thus enabling them to out-automate and out-connect their competitors.
  • 09:38
    RevOps and marketing metrics
    Metrics are likely to change if you adjust your go-to-market model or accounting strategy. Otherwise, marketing metrics will remain unchanged by the RevOps function.

Quotes

  • "Forrester and Gartner say that, over time, the CRO is going to subsume marketing as a function. So it's going to be one big old revenue organization." -Doug Bell, CMO, LeanData

  • "RevOps exists because theres been a lot of investment, but not a lot of commonality between how the different elements of the tech stack work together." -Doug Bell, CMO, LeanData

  • "Over time, we will be migrating to a stack where we have generalists and specialists. The generalists would be based on a flow, and the specialists would be based on a particular element in the stack." -Doug Bell, CMO, LeanData

  • "At LeanData, we are the center of the RevOps world. And, we're at maturity stage number two, in that we have a unified RevOps organization." -Doug Bell, CMO, LeanData

  • "At our core, we are an orchestration engine that connects with third-party applications really well. -Doug Bell, CMO, LeanData

  • "From a maturity standpoint, our tech stack is well connected, but that's using our own software. As opposed to the fact that less than 10% of the market actually uses our software." -Doug Bell, CMO, LeanData

  • "What is your advantage in the marketplace? It's not going to be outspending your competitors. Maybe it's out-automating and out-connecting your competitors, and that's RevOps." -Doug Bell, CMO, LeanData

  • "Your foundation is rotten to the core if you're not confident in your tech stack." -Doug Bell, CMO, LeanData

  • "If you have a RevOps function, even if it's maturing, they're going to have a singular view in terms of people, processes, data, and that automation layer that you so desperately need." -Doug Bell, CMO, LeanData

  • "The folks I think can carry the water, and subsume marketing, are very data-driven, extremely pragmatic, and they love process. Theyre ultimately architects and problem solvers." -Doug Bell, CMO, LeanData

About the speaker

Doug Bell

LeanData

 - LeanData

Doug is CMO at LeanData

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