Omni Channel Engagement: Balenceaning Email, SMS & Chat — Tink Taylor // Dot Digital

Welcome back to Customer Engagement Week on the MarTech Podcast. Each day this week, we're going to take a deep dive into the ways you can appropriately engage with your most valuable assets - your customer relationships. Joining us is Tink Taylor, who's the Founder and President at dotDigital, which is the global leader in customer engagement technology. Today, we're going to talk about omni-channel engagement and balancing your communication across email, SMS, mobile, Web, and chat.

Show Notes

  • Balancing the Various Channels of Communication (02:31)
    Its going to be slightly different for everyone and its all about understanding your audience and what youre communicating to them.

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