2020 Prediction: Margin for error will shrink for brands that deprioritized delivering relevance — Oisin Hurley // Swrve

This week we're going to look into the predictive analytics crystal ball to see what the upcoming year has in store for the MarTech community. Each day this week we're going to publish an episode that discusses a high level prediction that will influence how you plan, operate and evaluate your marketing plans for the year of 2020. Joining us is Oisin Hurley, the Chief Technology Officer at Swrve, a sponsor of the MarTech podcast and a platform that enables brands to connect their customers with relevant messages in real time with live data at scale. In today's episode, we discuss why the margin for error will continue to shrink for brands that aren't willing to adapt to new bars for delivery.
About the speaker

Oisin Hurley

Swrve

 - Swrve

Oisin is the Chief Technology Officer at Swrve, a sponsor of the MarTech podcast and a platform that enables brands to connect their customers with relevant messages in real time with live data at scale.

Show Notes

Quotes

  • “If you're not considerate to your customers, they're not going to be considered to you.” - Oisin“People want less messaging unless it’s relevant.” - Ben “You got to know your customer first and foremost. You got to know what their behavioral patterns are and what they’re doing.” - Oisin “You will need to have fairly fine-grain data about what people have been doing in the app. Besides this general behavior, you also need a platform that can allow you to pick out that fine-grain behavior and make interesting queries.” - Oisin “Some of the research we’re doing for the next year involves pieces of machine learning based on the actual app itself.” - Oisin “One of the key things that marketers need to be doing is to learn from their mistakes. Analyze who unsubscribed, figure out your segmentation, what caused the app deletion, etc.” - Ben 

About the speaker

Oisin Hurley

Swrve

 - Swrve

Oisin is the Chief Technology Officer at Swrve, a sponsor of the MarTech podcast and a platform that enables brands to connect their customers with relevant messages in real time with live data at scale.

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