2020 Predictions: Customer experience will overtake price as the key differentiator — Oisin Hurley // Swrve
Oisin Hurley
Swrve
- Part 1 2020 Predictions: Customer experience will overtake price as the key differentiator — Oisin Hurley // Swrve
- Part 22020 Predictions: Brands will focus more personalized interactions than data consolidation — Oisin Hurley // Swrve
- Part 32020 Prediction: Margin for error will shrink for brands that deprioritized delivering relevance — Oisin Hurley // Swrve
- Part 42020 Predictions: Marketers will use more 1st and 3rd-party data to deliver valuable experiences — Oisin Hurley // Swrve
- Part 52020 Predictions: Brands will address the challenges of multichannel activity & hypertargeting — Oisin Hurley // Swrve
Show Notes
Quotes
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“My role mainly originates in the technical side of things. I am responsible for the R&D team and the operations team that keeps our services up and running.” - Oisin“I think that the customer experience is an incredibly important differentiator because it's a personal differentiator.” - Oisin “The customer experience in the app will make the difference from the perspective of the consumer.” - Oisin “The customer experience will cause people to stay or leave.” - Oisin “The good presentation makes people think that their experience has been taken more seriously.” - Oisin“Swrve provides a way to experiment with the graphics and text and lets you see how people respond to it.” - Oisin“You can test different flows within the app and find the one that works the best.” - Oisin“Customer experience should reduce the cognitive load of humans.” - Oisin
- Part 1 2020 Predictions: Customer experience will overtake price as the key differentiator — Oisin Hurley // Swrve
- Part 22020 Predictions: Brands will focus more personalized interactions than data consolidation — Oisin Hurley // Swrve
- Part 32020 Prediction: Margin for error will shrink for brands that deprioritized delivering relevance — Oisin Hurley // Swrve
- Part 42020 Predictions: Marketers will use more 1st and 3rd-party data to deliver valuable experiences — Oisin Hurley // Swrve
- Part 52020 Predictions: Brands will address the challenges of multichannel activity & hypertargeting — Oisin Hurley // Swrve
Up Next:
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Part 12020 Predictions: Customer experience will overtake price as the key differentiator — Oisin Hurley // Swrve
This week we're going to look into the predictive analytics crystal ball to see what the upcoming year has in store for the MarTech community. Each day this week we're going to publish an episode that discusses a high level prediction that will influence how you plan, operate and evaluate your marketing plans for the year of 2020. Joining us is Oisin Hurley, the Chief Technology Officer at Swrve, a sponsor of the MarTech podcast and a platform that enables brands to connect their customers with relevant messages in real time with live data at scale. In today's episode we discuss how customer experiences will overtake price and product as a key brand differentiator.
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Part 22020 Predictions: Brands will focus more personalized interactions than data consolidation — Oisin Hurley // Swrve
This week we're going to look into the predictive analytics crystal ball to see what the upcoming year has in store for the MarTech community. Each day this week we're going to publish an episode that discusses a high level prediction that will influence how you plan, operate and evaluate your marketing plans for the year of 2020. Joining us is Oisin Hurley, the Chief Technology Officer at Swrve, a sponsor of the MarTech podcast and a platform that enables brands to connect their customers with relevant messages in real time with live data at scale. In today's episode, we discuss how brands will focus more on drivers like real-time responsiveness, personalization, and targeted value over data consolidation.
Play Podcast -
Part 32020 Prediction: Margin for error will shrink for brands that deprioritized delivering relevance — Oisin Hurley // Swrve
This week we're going to look into the predictive analytics crystal ball to see what the upcoming year has in store for the MarTech community. Each day this week we're going to publish an episode that discusses a high level prediction that will influence how you plan, operate and evaluate your marketing plans for the year of 2020. Joining us is Oisin Hurley, the Chief Technology Officer at Swrve, a sponsor of the MarTech podcast and a platform that enables brands to connect their customers with relevant messages in real time with live data at scale. In today's episode, we discuss why the margin for error will continue to shrink for brands that aren't willing to adapt to new bars for delivery.
Play Podcast -
Part 42020 Predictions: Marketers will use more 1st and 3rd-party data to deliver valuable experiences — Oisin Hurley // Swrve
This week we're going to look into the predictive analytics crystal ball to see what the upcoming year has in store for the MarTech community. Each day this week we're going to publish an episode that discusses a high level prediction that will influence how you plan, operate and evaluate your marketing plans for the year of 2020. Joining us is Oisin Hurley, the Chief Technology Officer at Swrve, a sponsor of the MarTech podcast and a platform that enables brands to connect their customers with relevant messages in real time with live data at scale. In today's episode, we discuss why marketing leaders will be using first and third party data to deliver experiences that are unique, valuable, and convenient to their users.
Play Podcast -
Part 52020 Predictions: Brands will address the challenges of multichannel activity & hypertargeting — Oisin Hurley // Swrve
This week we're going to look into the predictive analytics crystal ball to see what the upcoming year has in store for the MarTech community. Each day this week we're going to publish an episode that discusses a high level prediction that will influence how you plan, operate and evaluate your marketing plans for the year of 2020. Joining us is Oisin Hurley, the Chief Technology Officer at Swrve, a sponsor of the MarTech podcast and a platform that enables brands to connect their customers with relevant messages in real time with live data at scale. In today's episode, we discuss if brands will be working to address challenges of multichannel activity and hyper-targeting.
Play Podcast
