Chatbots Revolutionizing Enterprise Digital Assistants — Peter Voss // Aigo.ai

Show Notes

• 02:14
  The capabilities and limitations of conversational AI

  While conversational AI in applications like ChatGPT is impressive, we must be aware of its limitations and potential inaccuracies. For critical enterprise applications, a more robust system that focuses on the quality of data rather than quantity is needed.
• 03:40
  The three waves of AI

  The first wave of AI was logic-based systems, and the second wave brought deep learning and big data. Currently, the third wave is focused on cognitive systems with reasoning, learning, and deep understanding.
• 07:25
  Real

  Current conversational AI applications like Siri and Alexa are limited to stimulus-response interactions, using first and second-wave technology. Customer service, which involves ongoing conversation, requires a deeper understanding of the context to be effective.
• 10:23
  Training algorithms to respond to customers

  Systems for call centers and casual chatbots require a broad range of knowledge and will take longer to train. However, systems that are more narrow in focus are relatively easy to train.
• 13:16
  Customizing conversational AI systems for business

  At Aigo, AI psychologists go through and understand business objectives, terminology unique to your application, and applicable business rules. From there, ontologies are developed and there is API integration to gather up-to-date customer information and update databases.
• 14:33
  The ethics of artificial intelligence in conversations

  Typically, Aigos customers want conversational AI bots to sound as human-like as possible. But, being upfront about it being an intelligent chatbot leads to more honest and efficient conversations.
• 15:31
  The cost of training and implementing a digital bot system

  The costs are going down as the tools to teach the systems are improving. However, Aigos implementations typically range between $20,000 and half a million and are best suited for call centers of 50 people or more.
• 17:04
  Making conversational AI tools accessible to smaller businesses

  Aigos cost of implementation continues to decrease as the core brain and tools used for implementation become more advanced. In the coming years, the technology will be accessible to medium-sized and even single-person businesses.