Marketing to self-educated buyers — Randy Frisch // Uberflip

Randy Frisch, Chief Evangelist, Co-Founder, and President of Uberflip, talks about how your company can avoid falling into a promotional trap. Self-educated buyers now conduct independent research before contacting sales reps. Thus, it's crucial for marketing and sales teams to coordinate their content efforts to attract and guide these buyers through the sales funnel. Today, Randy discusses marketing to self-educated buyers.
About the speaker

Randy Frisch

Uberflip

 - Uberflip

Randy is Chief Evangelist, Co-Founder, and President of Uberflip

Show Notes

  • 02:38
    Attracting self
    For self-educated buyers, it takes multiple engagement points to win them over. Marketers need to provide relevant and personalized content that drives prospects to advance to the next step in the buying journey.
  • 05:34
    Retaining prospect's attention and pulling them back into the sales funnel
    It is important to make sure the next piece of content is as relevant as the one they landed on. In order to facilitate this process, surround that core asset with other relevant content that varies in topic, format, etc.
  • 09:16
    Driving prospects through the sales funnel with effective CTA's
    It is crucial to include a clear call-to-action in every piece of content in order to drive buyers toward the sales funnel. By having the right call-to-action in the right place, you can reduce the number of touchpoints and expedite the process of getting buyers to the consideration stage.
  • 10:21
    Determining the length of a buyer journey without direct customer input
    To understand the key engagement points in a buyer journey, a CMS or content experience platform is required. By identifying these key points and understanding when and where they occurred, businesses can optimize the buyer journey to drive conversions.
  • 11:29
    Marketing and sales in the era of self
    There should be coordination and consistency in the communication and content shared by marketing and sales teams throughout the buyer journey. Sales engagement technology enables sales reps to curate relevant content for buyers at the right time in their journey.

Quotes

  • "Gartner tells me that I've got over 11 pieces of content for someone to work their way through the journey. And the challenger group tells me that there are 11 different buyers weighing in these days." -Randy Frisch, President, Uberflip

  • "Buyers don't want to have to wait and be nurtured over a number of weeks. They want to buy at their pace. So the key here is trying to find ways to hack to get someone to that next asset." -Randy Frisch, President, Uberflip

  • "Salespeople need to be aware of what marketing sent. They need to have visibility into that engagement inside of the CRM, inside of the marketing automation platform." -Randy Frisch, President, Uberflip

  • "We need sales engagement technology that allows sales reps to say, I understand the buyer, the problems they want solved, and I'll curate the seven pieces of content they need from this point forward." -Randy Frisch, President, Uberflip

  • "If we can serve up relevant content, we can keep them there, and we can expedite someone through that buyer journey." -Randy Frisch, President, Uberflip

About the speaker

Randy Frisch

Uberflip

 - Uberflip

Randy is Chief Evangelist, Co-Founder, and President of Uberflip

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