AI-Led Social: Going from listening to interaction (copy) (copy) (copy)

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• Part 1AI-Led Social: Going from listening to interaction

  Social media requires interaction, not just monitoring. Matthew McGrory, CEO of Arwen.AI, explains how AI transforms social channels into conversation hubs by identifying buying signals and automating personalized responses. He demonstrates how retrieval augmented generation can craft brand-appropriate replies while maintaining human oversight, and reveals why positive engagement is now being algorithmically prioritized across major platforms.

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• Part 22025 social media landscape for brands trying to implement AI

  In this lightning round episode of the MarTech Podcast, host Benjamin Shapiro is joined by Matthew McGrory, Co-founder and CEO of Arwen AI, to break down the rapidly evolving role of artificial intelligence in social media marketing. Matthew describes the 2025 social media landscape as “fractured,” pointing to the overwhelming array of AI tools and niche use cases emerging across the industry. They discuss the challenges brands face in choosing the right solutions amidst a crowded market, the slow adaptation of large enterprises, and the opportunities startups have to deliver agile, targeted technologies. Listeners will gain insights into how fragmentation in AI and social media platforms can lead to both innovation and decision fatigue—and why flexibility and niche specialization are key for modern marketers.

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• Part 3How many social media channels can you name in one minute?

  Host Benjamin Shapiro challenges Matthew McGrory, Co-founder and CEO of Arwen AI, to a playful rapid-fire round: name as many social media platforms as possible in 30 seconds. The result is a lighthearted exchange that underscores the generational and professional lenses through which people experience digital media. While Matthew humorously leans on his teenage children’s usage patterns, Benjamin rattles off a diverse list of platforms including TikTok, YouTube Shorts, Discord, Reddit, and more. This brief but lively segment highlights the expanding and fragmented nature of the social media ecosystem—an environment where staying current is both a personal and professional challenge.

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• Part 4Customer engagement metrics or brand visibility KPIs?

  Host Benjamin Shapiro and guest Matthew McGrory, Co-founder and CEO of Arwen AI, debate a fundamental marketing dilemma: should brands prioritize customer engagement metrics or brand visibility KPIs on social media? Matthew champions engagement as the core purpose of social platforms, especially for B2B startups operating on tight budgets. Benjamin offers a nuanced take, noting that brand visibility is essential for early-stage companies seeking awareness before engagement can follow. Their conversation explores how factors like company size, growth stage, and B2B vs. B2C models influence strategy, while also touching on creative, low-cost visibility tactics—like branded sun hats at Cannes Lions—that can boost presence without breaking the bank.

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  Part 5AI-Led Social: Going from listening to interaction (copy) (copy) (copy)

  Benjamin Shapiro and Matthew McGrory, Co-founder and CEO of Arwen AI, tackle a strategic question facing modern marketers: when launching an AI-powered social media strategy, should brands prioritize algorithmic optimization or influencer partnerships? Matthew leans toward influencer relationships, arguing that human endorsements carry more weight than trying to game ever-evolving platform algorithms. Benjamin offers a balanced view, framing influencers as a short-term growth lever and algorithmic strategies as a long-term brand asset—comparing it to the difference between paid media and SEO. They also explore the broader definition of influence, highlighting how founders, customers, and even case studies can serve as powerful credibility boosters.