Why Zoom calls aren’t scalable — Melissa Kwan // eWebinar

Melissa Kwan, Co-Founder and CEO at eWebinar, talks about the limitations of Zoom meetings. When the pandemic hit, Zoom meetings became the go-to for sales demos. However, Zoom has limitations as a marketing channel, as it forces the customer to fit into a specific time slot and may not always be convenient for them, leading to low attendance rates. Today, Melissa discusses why Zoom calls aren't scalable.
About the speaker

Melissa Kwan

eWebinar

 - eWebinar

Melissa is the CEO and Co-Founder at eWebinar

Read On-demand Demo Script

Show Notes

  • 02:23
    Running a company on the go
    Melissa built software that automates her job, freeing them from the repetitive task of doing live webinars. The product was inspired by their previous startup experience and their desire to have more free time.
  • 03:59
    The limitations of Zoom calls as a scalable marketing channel
    Zoom calls and webinars were popular in 2020 due to the pandemic but have become less appealing as someone has to do them live. Now, companies are seeking ways to deliver content more efficiently and effectively as people become more selective with their attention.
  • 05:54
    Revolutionizing live webinars with automation
    When a live webinar is uploaded as a recorded video, it loses the interactive and engaging aspect of the original webinar. The solution is technology that automates webinars to maintain a high-quality attendee experience, allowing for interaction and engagement with the content.
  • 07:26
    Breaking free from Zoom fatigue
    Recording webinars is the first step in freeing up time, but reusing recorded webinars may not provide the highest quality experience. Creating new, purpose-specific content can lead to higher-quality webinars.
  • 08:44
    The power of automated webinars
    Automated webinar software transforms videos into interactive webinars, providing a more engaging experience than a traditional live Zoom. The software offers features to make content more interactive while preserving the one-on-one communication component.
  • 09:45
    The benefits of automating sales content
    Automating sales content and making demos on demand allows potential customers to learn about a company and its products without feeling pressured to talk to a salesperson. This enhances the consumer experience and leads to a larger number of people in the sales funnel.
  • 13:14
    The benefits of automated lead generation
    The quality of leads that come through an automated channel varies widely. However, having an automated channel eliminates the disappointment of live webinars not having enough attendees and allows for a higher volume of leads.
  • 15:07
    Zoom meetings and time zone issues
    When customers are in different time zones, it can be difficult to schedule Zoom or one-on-one meetings, causing low attendance rates. This results in scalability issues and sometimes prospects forgetting the scheduled meeting due to it not being during their working hours.

Quotes

  • "I built software that does my job for me. So I don't have to be there 24/7." -Melissa Kwan, Co-Founder, eWebinar

  • "The nature of something being scalable is that it can be repeated over and over without you actually being there." -Melissa Kwan, Co-Founder, eWebinar

  • "The technology that we're now seeing more prominent is being able to automate your webinar in a way that doesn't compromise on the quality of the attendee experience." -Melissa Kwan, Co-Founder, eWebinar

  • "Automated webinar software turns a video into an interactive webinar with a live chat component so that it can deliver a webinar-like experience to the attendee 1000 times without you being there." -Melissa Kwan, Co-Founder, eWebinar

  • "When you join a Zoom, someone's talking at you for 30 to 60 minutes. There isnt a lot you can interact with. With webinar automation software, you can make that content even more interactive." -Melissa Kwan, Co-Founder, eWebinar

  • "Webinar automation software is like two-way interactive TV and less of a webinar. But it preserves that one-on-one communication component that makes webinars valuable in the first place." -Melissa Kwan, Co-Founder, eWebinar

  • "In 2022, almost 3000 people joined our demo on their own, completely on demand. And 23% of people signed up for a free trial without ever talking to a person." -Melissa Kwan, Co-Founder, eWebinar

  • "People don't want to talk to salespeople. That's the beauty of automating your content and automating your sales content and making your demo on demand." -Melissa Kwan, Co-Founder, eWebinar

About the speaker

Melissa Kwan

eWebinar

 - eWebinar

Melissa is the CEO and Co-Founder at eWebinar

Read On-demand Demo Script

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