Are AI-generated influencers a trend or trash?
- B2C
- Social Media Marketing
- Marketing Consultancy
- Social Media Marketing, Influencer Marketing, Artificial Intelligence
- Part 1Social disconnect between brands & consumers
- Part 2Do consumers want brands to slide into their DMs?
- Part 3 Are AI-generated influencers a trend or trash?
- Part 4Responding quickly or providing the right answer to customer questions?
- Part 5Double down on a top-performing social channel or diversify efforts across multiple channels?
Episode Chapters
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00:00: Trend or Trash -- AI-generated influencers
Explores whether AI-generated influencers represent a meaningful marketing trend or a misguided approach, with Scott sharing data showing mixed consumer sentiment while Benjamin strongly opposes the concept.
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01:10: Consumer sentiment on AI influencers
Presents research showing that consumer opinion is evenly split, with about 40% more interested in brands using AI influencers and an equal number being more distrustful of such brands.
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01:42: Generational differences in acceptance
Highlights how younger generations show more openness and interest in AI influencers compared to older demographics who tend to be more resistant to the concept.
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02:10: Future of influencer marketing
Discusses the broader trend of influencer marketing growth, with two-thirds of brands planning to increase influencer partnerships in 2025, suggesting AI influencers may find a niche alongside human influencers.
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02:52: Host's strong opposition
Features Benjamin's passionate rejection of AI influencers as "trash," arguing that fake entities shouldn't pretend to be real people for the purpose of influence.
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03:28: Customer service AI comparison
Briefly debates whether AI in customer service contexts differs from AI influencers, with discussion about the improving but still imperfect nature of AI customer service experiences.
Episode Summary
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Are AI-Generated Influencers a Trend or Trash? Exploring Social Media's Disconnect
nnIntroduction
nIn this episode, Benjamin Shapiro interviews Scott Morris, Chief Marketing Officer at Sprout Social, to discuss the growing disconnect between what marketers think consumers want from social media and what consumers actually desire. Morris shares insights from Sprout Social's recent research surveying customers, social practitioners, and marketing leaders about changing consumer relationships on social platforms. The conversation culminates in a spirited debate about whether AI-generated influencers represent a legitimate marketing trend or should be discarded as ineffective. -
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The AI Influencer Divide
nAccording to Sprout Social's research, consumer sentiment toward AI influencers is evenly split. Morris explains, "About 2 out of 5 would actually be more interested in a brand that is using an AI influencer, but that same number would be more distrustful of a brand that does that." This creates a challenging landscape for marketers considering this emerging technology, as implementing AI influencers could simultaneously attract and repel different segments of their audience. The data suggests marketers must carefully evaluate their specific audience demographics before investing in this approach. -
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Generational Differences in AI Acceptance
nA key insight from the research reveals significant generational differences in receptiveness to AI influencers. Younger consumers demonstrate greater openness and interest in engaging with AI-created personalities, while older demographics show more resistance. This generational divide suggests that brands targeting Gen Z and younger millennials might find more success with AI influencers than those targeting older audiences. Morris predicts this acceptance gap will likely influence how the technology evolves in coming years. -
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The Broader Influencer Landscape
nWhile AI influencers represent an emerging subset of influencer marketing, the research highlights that influencer partnerships as a whole continue to grow substantially. Morris notes that "2/3 of brands in 2025 plan to partner with more influencers this year than they did last year." This demonstrates that regardless of the AI debate, influencer marketing remains a dominant strategy that marketers are increasingly investing in. The data suggests brands should be developing comprehensive influencer strategies, whether they include AI components or not. -
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Finding the Right Niche
nMorris proposes that AI influencers might find their most effective application in specific marketing contexts rather than as replacements for major human influencers. "I personally can see that as being where maybe human influencers are the ones who maybe have that broadest reach. But there is definitely a niche for micro influencers, where AI influencers can play a big role there." This insight suggests marketers might consider a hybrid approach, using human influencers for broad campaigns while deploying AI influencers for targeted micro-influencer strategies where authenticity concerns may be less prominent. -
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The Authenticity Debate
nThe episode features a passionate counterpoint from host Benjamin Shapiro, who firmly places AI influencers in the "trash" category. His objection centers on authenticity: "We don't need fake people trying to influence real people by pretending to be real people." This exchange highlights the fundamental tension marketers must navigate when considering AI influencers – the potential efficiency and control benefits versus the risk of appearing inauthentic to consumers who value genuine connections. The debate extends to AI in customer service contexts, suggesting these authenticity concerns extend beyond just influencer applications. -
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Conclusion
nThe research from Sprout Social reveals that marketers face a complex landscape when considering AI-generated influencers. While data shows growing acceptance among younger demographics and potential applications in micro-influencer niches, significant concerns about authenticity and consumer trust remain. For marketing professionals, the key takeaway is to thoroughly understand their specific audience demographics and values before implementing AI influencers, rather than treating them as a universal solution. As with many emerging technologies, the most effective approach may be thoughtful experimentation in contexts where AI influencers align with audience expectations rather than broad implementation. -
- Part 1Social disconnect between brands & consumers
- Part 2Do consumers want brands to slide into their DMs?
- Part 3 Are AI-generated influencers a trend or trash?
- Part 4Responding quickly or providing the right answer to customer questions?
- Part 5Double down on a top-performing social channel or diversify efforts across multiple channels?
Up Next:
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Part 1Social disconnect between brands & consumers
Social media creates a disconnect between brands and consumers. Scott Morris, CMO at Sprout Social, shares research revealing how consumers use social platforms as discovery engines and customer service channels. Brands must balance cultural relevance without chasing every trend, maintain platform diversification to reach audiences authentically, and deliver personalized interactions within 24 hours to prevent customers from switching to competitors.
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Part 2Do consumers want brands to slide into their DMs?
Social media marketing faces a consumer-brand disconnect. Scott Morris, CMO at Sprout Social, shares research revealing the gap between marketer assumptions and actual consumer preferences on social platforms. His data shows consumers expect personalized responses in DMs when they initiate contact, but resist unprompted brand messages, highlighting how timely, relevant engagement builds loyalty while intrusive approaches damage relationships.
Play Podcast -
Part 3Are AI-generated influencers a trend or trash?
Social media marketing faces a growing disconnect between brands and consumers. Scott Morris, CMO at Sprout Social, shares research on how consumer relationships are evolving differently than what platforms intend. He explores the controversial rise of AI-generated influencers, revealing split consumer sentiment while highlighting how younger generations show greater openness to artificial brand ambassadors. Morris also discusses how brands can effectively navigate these changing dynamics to break through increasing social media noise.
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Part 4Responding quickly or providing the right answer to customer questions?
Social media response speed vs. accuracy: which matters more? Scott Morris, CMO at Sprout Social, shares research on the disconnect between marketer perceptions and actual consumer expectations. Morris reveals that two-thirds of users expect responses within 24 hours and explains how AI can handle routine inquiries while allowing marketers to focus on authentic, personalized engagement that requires human touch.
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Part 5Double down on a top-performing social channel or diversify efforts across multiple channels?
Social channel strategy: focus or diversify?nnScott Morris, CMO at Sprout Social, shares research on the disconnect between marketer assumptions and actual consumer preferences on social platforms. He advocates for strategic platform diversification based on audience demographics while emphasizing the importance of mastering primary channels before expanding. Morris recommends using social listening to track relevant conversations across networks and aligning channel selection with specific brand goals rather than attempting omnipresence.
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