AI-led hyper-personalization in Customer Service — Peter Voss // Aigo.ai

Show Notes

• 02:21
  Personalizing customer experiences with a chatbot

  Hyper-personalization requires that you treat every customer as an individual, understanding their unique needs and preferences through context and reasoning. It goes beyond simple demographic-based personalization and uses past interactions to provide tailored service.
• 03:48
  The advantages of hyper

  Conversational AI technology can offer superior customer service vs talking to a human due to its memory and brain. Furthermore, it can provide 24/7 service with no wait time, and remember the customer and their past interactions.
• 06:29
  AI's understanding of context and change

  Understanding context and change over time is a fundamental aspect of intelligence and can be achieved with the right technology. Ultimately, you want an AI that is sophisticated enough to pick up on changes and adjust the conversation accordingly.
• 08:31
  Data sources for AI chatbots

  AI chatbots should utilize available data sources such as past interactions to enhance the conversation and make more personalized recommendations. Data collecting curing conversations can also be added to corporate databases and used in other ways.
• 10:58
  The most interesting and humorous ways AI is providing a personalized experience

  ChatGPT is able to generate a wide variety of things from songs in the style of Bob Dylan to poems about Elon Musks strengths and weaknesses. ChatGPT is even able to generate programming reports with sample code snippets.