Reduce church with intentional CX
Ali Cudby
Alignmint Growth Strategies
- Part 1How to translate CX into growth
- Part 2 Reduce church with intentional CX
Show Notes
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00:30Defining intentional CX and its importance in business processes.Clear and consistent processes for delivering great customer experiences designed for retention and growth.
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03:45Challenges of leaving customer experience to goodChaotic processes and confusion when different employees handle customer interactions differently.
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07:12Introduction to the MINT method and its four step framework.Creating a mantra, identifying ideal customer profiles, navigating customer journeys, and transforming outcomes with playbooks.
Quotes
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"Having clear and consistent processes inside your organization so that everybody knows exactly what to do to deliver a great customer experience that's designed for retention and growth." - Ali Cudby
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"When companies leave it up to their good intentioned employees to have a way of doing things, it means that you have chaotic processes." - Ali Cudby
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"Anytime there's confusion, you're breaking trust. So especially in the world of B2B, that trust is critically important." - Ali Cudby
- Part 1How to translate CX into growth
- Part 2 Reduce church with intentional CX
Up Next:
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Part 1How to translate CX into growth
Ali Cudby, Founder and CEO at Alignmint Growth Strategies, known for the proven four-step MINT Method, discusses how to translate CX into growth. Discover how this game-changing method aligns teams, inspires customers, and unlocks uncontainable growth for enduring success.
Play Podcast -
Part 2Reduce church with intentional CX
Founder and CEO of Alignmint Growth Strategies, Ali Cudby, known for the proven four-step MINT Method, discusses how to reduce churn with intentional CX. By aligning teams and inspiring customers, this method unlocks uncontainable growth and sets the stage for enduring success. Ali Cudby shares insights on translating customer experience into tangible outcomes for businesses.
