Hyper-Personalization is the future of customer service

Aigo.ai, one of the few companies globally with extensive experience in Cognitive AI, has been refining a highly intelligent and hyper-personalized Chatbot for large enterprise customers over the past 15 years. Peter Voss, the Founder/CEO/Chief Scientist at AGI Innovations & Aigo.ai, delves into the future of customer service through hyper-personalization in this episode.

About the speaker

Peter Voss

Aigo.ai

Peter is Founder/CEO/Chief Scientist at AGI Innovations & Aigo.ai

Part 1 Hyper-Personalization is the future of customer service
Part 2Giving chatbots a brain to increase CX

Show Notes

00:00

Chatbots evolving beyond rule based interactions.

Discussing the advancements in chatbot technology towards more human-like interactions.
00:45

AI delivering superior hyper personalized customer experiences.

Exploring how AI technology can provide personalized customer interactions 24/7.
01:20

The role of AI in remembering past interactions.

Highlighting how AI can store and utilize past interactions for enhanced customer experiences.

Quotes

"Hyper-personalization treats every customer as an individual, understanding their unique needs." - Peter Voss
"Conversational AI technology offers superior service, working 24/7 with no wait time." - Peter Voss
"AI should utilize past interactions to enhance conversations and make personalized recommendations." - Peter Voss