How to get feedback faster — Niklas Dorn // Filestage

Niklas Dorn, CEO of Filestage, talks about effective ways to get customer feedback faster. Whether you’re working with an agency or for a large company, the content production process should be a collaborative one with stakeholders from other teams. However, aggregating the feedback from these teams can be complicated when dealing with different content formats and trying to get responses in a timely fashion. Today, Niklas discusses how you can get feedback faster.
About the speaker

Niklas Dorn

Filestage

 - Filestage

Niklas is CEO of Filestage

Show Notes

  • 02:20
    Challenges with getting feedback on content from multiple stakeholders
    Sometimes the response isnt immediate and you have to follow up with people to get feedback on your content. Furthermore, the feedback comes in through different channels and you have to collect it from all of those channels and aggregate it.
  • 04:07
    The right time to improve your feedback processes
    When working with multiple stakeholders who want to be involved in the content review process, youll need to improve your feedback processes. Likewise, when working with different content formats that need to be reviewed and approved, an online proofing solution is recommended.
  • 06:16
    When to reach out to stakeholders for feedback
    Your production steps must be aligned with your feedback processes. So, it boils down to aligning the different phases of production with the relevant stakeholders and building your review process on that basis.
  • 08:37
    Dealing with different feedback formats
    When working with multiple stakeholders and different feedback formats, its best to use an online proofing solution like Filestage. Its also recommended that you create your own review workflow.
  • 10:13
    Asking for feedback when creating something new
    First, think about who should be involved in the process. Then you can map out the steps of the feedback back process and align the relevant stakeholders with the corresponding steps of the review process.

Quotes

  • "As soon as you have different types of content you need to review and approve, then it starts to become complicated. This is the point when you should think about working with an online proofing solution." -Niklas Dorn, CEO, Filestage

  • "What I recommend is to adopt your feedback process to the different stakeholders you have on the other side. Then build your custom review process based on that." -Niklas Dorn, CEO, Filestage

  • "I think the best way forward is to work with an online proofing solution like Fivestage. But of course, there are also other online proofing solutions out there you can test." -Niklas Dorn, CEO, Filestage

About the speaker

Niklas Dorn

Filestage

 - Filestage

Niklas is CEO of Filestage

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