Stephen Roach | Qualified Digitial
The biggest data visualization mistake
B2B
AI, AI Personalization
Marketing Consultancy
Customer Experience (CX), Artificial Intelligence
AI customer interactions fail when companies prioritize automation over human connection. Stephen Roach, VP of Ecosystems and AI at Qualified Digital, explains why Fortune 500 brands need strategic human oversight in their AI implementations. He outlines better handoff triggers between AI and human agents, contextual personalization frameworks that adapt to individual customer needs, and experience…
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