Podcast Category:
Topic: Artificial Intelligence, Customer Experience (CX), Integration
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Stephen Roach | Qualified Digitial
The first sign that your AI implementation is about to fail
AI implementations fail when companies eliminate human touchpoints entirely. Stephen Roach, VP of Ecosystems and AI at Qualified Digital, specializes in integrating machine learning models for Fortune 500 brands like McDonald's and Hyundai. He advocates for strategic handoff triggers that route complex queries to human agents and contextual personalization systems that adapt AI responses to…
Play PodcastStephen Roach | Qualified Digitial
Does AI Have a Toxic Positivity Problem?
AI integration fails when companies ignore human interaction needs. Stephen Roach, VP of Ecosystems and AI at Qualified Digital, specializes in balancing automation with human-centered customer experiences for Fortune 500 brands. He outlines designing better handoff triggers between AI and human agents, implementing contextual personalization that adapts to individual customer plans and preferences, and creating…
Play PodcastAbout Topic: Artificial Intelligence, Customer Experience (CX), Integration
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