Podcast Category:
Topic: Artificial Intelligence, Customer Experience (CX)
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Stephen Roach | Qualified Digitial
How an AI integration can actually drive customers away
AI integrations fail when they replace human connection entirely. Stephen Roach, VP of Ecosystems and AI at Qualified Digital, explains why customers immediately reject automated experiences that lack human touchpoints. He outlines designing better handoff triggers between AI and human agents, implementing contextual personalization that adapts to individual customer needs, and creating hybrid experiences that…
Play PodcastStephen Roach | Qualified Digitial
The trend that most marketing leaders are missing
Most marketing leaders are automating AI without human oversight. Stephen Roach, VP of Ecosystems and AI at Qualified Digital, explains why customers reject purely automated experiences and demand human interaction. He outlines designing better handoff triggers between AI and human agents, implementing contextual personalization that adapts to individual customer plans and needs, and creating quality…
Play PodcastJoyce Gordon | Amperity
Should your C-Suite learn to use AI before your employees?
Should C-suite or employees lead AI adoption? Joyce Gordon, Head of AI at Amperity, explains why both leadership and frontline staff must understand AI capabilities for organizational success. She discusses how executives should provide guidance on appropriate AI use while empowering individual contributors who best understand specific use cases. Gordon shares strategies for balancing top-down…
Play PodcastAbout Topic: Artificial Intelligence, Customer Experience (CX)
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